The ability to slice and dice the analysis from Peakon gives you an incredibly detailed illustration of how, and why, areas of your organisation differ from one another. This is great starting point to learn where potential problems could arise and where more support is needed, but also a source of best practices.
Click Segments in the left-side menu of your dashboard and the first segments you’ll see are your highlights. These are automatically selected by Peakon and represent the areas of your business with the biggest engagement challenges or successes. In the example below, you can see Peakon has selected certain offices, departments, etc.
It’s extremely easy, however, to segment data in your own way. Click the green segment selector button and choose how you want to segment your organisation.
Switch segments from the Cards view you see above to the Heatmap for a different perspective. The heatmap is a great way to make a lot information understandable at once. For instance, use the heatmap to view all departments of your organisation on one page.
Everything on the heatmap is interactive. Whenever something requires a closer look, simply click on the score to see the feedback related to this driver, from this specific segment.
Using the comparisons options
Another feature of the heatmap is the option to compare scores to:
- Difference to benchmark
- Difference to previous rounds
- Difference to first round
These comparison option allow you to view the data in comparison to the previous round, first round, or to to the benchmark. The scores will be shown as the difference with shade of green denoting a positive difference while red being a negative difference.
Viewing the participation rates for segments on the heatmap
It's also possible to show the Participation rate for segments on the heatmap by selecting the participation toggle. This allows managers to easily view the participation rates of any segment such as a team, department, location, or even the participation rates of kiosk users over employees answering the survey via email.
Switching between the engagement average and NPS
There's also the option to switch between the Average engagement score and the eNPS, which allows managers to easily switch between the two measurements according to their preference.