This article will cover:
- Overview of priorities and strengths
- Understanding priorities and strengths
- Setting your own priorities
- Priority & strength notifications
- Frequently asked questions
Overview of priorities and strengths
On Peakon, each driver represents a different element of organisational psychology. A full list of the drivers of engagement is available on your Driver page. Each driver has its own dashboard, which can be viewed to better understand your team's feedback.
After the close of each round, Peakon will determine the drivers that are strengths for your team, and will suggest drivers that could be improved. The manager can either accept or reject the suggested priorities. For the selection criteria, refer to this article, which also outlines when and how contexts are selected for updated strengths and priorities.
These key drivers of engagement are visible on your Overview, as well as the Driver page, when sorted by priorities.
Understanding priorities and strengths
Difference to benchmark
The Benchmark progress can be quickly reviewed by looking at arrows next to the numbers in the strengths and priorities. This indicates where the score has increased or decreased since the last survey round. Clicking on the particular strength or priority you will be presented with more detailed information.
Impact on engagement
The Impact circles show the influence that each driver has on engagement. Close alignment of these circles, indicates that a driver has a very high impact on the engagement of this employee population. Increasing the score of a higher-impact driver will deliver a greater increase in overall engagement.
For instance, in the example below we see that Recognition has been chosen as a priority. We know then that providing employees with more feedback and celebrating successes, will increase engagement more than activities related to other drivers.
Strengths can also have a strong impact on engagement. Below we can see that employees' understanding of the company's strategy has a big influence on their engagement.
As a leader, you can view your strengths as the things that are important to your employees, while being confident that you’re doing well in these areas.
How priorities and strengths are determined
The meaning behind the math is what’s most useful to understand here. When a driver is below the benchmark, we can see this as an opportunity to improve. If someone is scoring lower than their peers, we know there is more room to improve than on a driver where they are outscoring their peers. You can read more about it in this article.
Setting your own priorities
The combination of data-driven recommendations with the emotional and social intelligence of the manager is what drives better people decisions. Peakon suggests the most impactful priorities based on a team’s feedback while allowing space for the managers to take the final call on their team priorities by putting them in control.
Together with Peakon insights, leveraging local understanding and skills as a leader, leaders can make better decisions that improve their team's day-to-day experience and performance.
After setting their priorities:
- Peakon will recommend actions and training content that supports managers when creating a plan of action
- An increase or decrease in score since setting the driver as a priority will be shown under each priority
- Managers will be able to share these with their team through the shareable dashboard, and senior leaders will see their sub-ordinate priorities
- Peakon will notify the manager once they have improved the priority by nudging them to move focus elsewhere
After the close of a survey round, managers will be able to accept or reject priorities. In the below example, the manager has accepted the Environment driver, and the Discussion sub-driver as priorities, but does not feel that they have enough authority to improve on the Process sub-driver score. In this case, it may be best to reject this priority and focus on the areas the manager can influence more.
Furthermore, this manager has noticed a recent dip in the Goal Setting score, and would like to focus on improving this. They can go into the Goal Setting driver page, and click on Set as priority. The Goal Setting driver will appear as a priority on the manager's overview and driver's page, and they will be able to share this with their team and senior leader, to show what they are focusing on.
To enable managers to choose their own priorities, Administrators need to enable the Access to manage priorities permission in the manager Access Control group (found under the 'Access statistics' sub-section).
Priority & strength notifications
Peakon notifies managers of updated strengths and priorities via the notification icon located in the dashboard and via digest emails.
While strengths and priorities are calculated for all contexts, Peakon will not notify managers of strengths and priorities for the following contexts:
- Direct reports segments
- Segments representing more than 95% of the company results
The above logic allows managers to focus on one set of priorities in most instances. However, managers are still able to view their direct report segment to see its strengths and priorities.
Where managers have been granted access to multiple contexts, for example, access to view a specific department’s dashboard, they will also be notified of any updates to their strengths and priorities.
Frequently asked questions
Q: Why can't I see any Impact circles on my dashboard?
A: For managers with fewer than 30 upwardly reporting employees, for example line managers, finding statistically significant impacts from each driver to engagement is more difficult. Difference to benchmark then becomes the predominant way of discovering priorities and strengths. This is reflected in the dashboard by removing the Impact circles for simplicity.
Q: Why would a driver or sub-driver show up as Priority if it is performing above Benchmark?
A: A driver will have to be in the 75th percentile of the Benchmark for it not to be prioritizable. When looking at this try ask: is performance just above average enough to not focus on improving it?
Q: I have a suggested priority for a driver that I cannot act upon. What should I do?
A: When enabled, a manager can reject a suggested priority, and set an entirely different driver as a priority by going into the driver's page and clicking on Set as priority. This priority will stay on the manager's dashboard until they de-prioritise it.
Q: What happens if a Driver question is deactivated?
A: If the core Driver question is turned off but the sub-drivers are retained, both the driver and sub-driver can come up as key drivers of engagement. The driver can be a priority because it is the average of all scores associated with the driver (both core and sub-driver questions).
If a specific sub-driver is a priority or a strength, it will appear in “Key drivers of engagement” in the dashboard. If not, it will only show core drivers.
Q: Why don't I have any strengths or priorities?
A: In some instances, you may not see any strengths or priorities on your dashboard. This is normal and means that the factors applied in the calculation of strengths and priorities have not been met. For a strength or priority to show on your dashboard, the score would need to be in the 75th percentile of the benchmark, or have a significant impact on the engagement score, or both of the above.
Q: I have direct reports and all reports. Why don't I see any priorities and strengths for my direct reports dashboard?
A: In instances where managers have both direct reports and all reports dashboards, the direct reports dashboard will not contain any priorities or strengths. This is to allow managers to focus on a single set of priorities. Strengths and Priorities are designed to be a list of the drivers that a manager should work on first (or focus on maintaining, in the case of strengths).
Q: How do I see the other drivers, which have not been selected as priorities and strengths?
A: Clicking on 'show all drivers' under your priorities and strengths will take you to your Driver page, where you can view scores for all drivers and sub-drivers.