Knowing you’re being listened to is an essential part of any conversation. It’s no wonder then, that sharing feedback anonymously – as is the norm with employee engagement surveys – often doesn’t feel like a dialogue that will lead to action.
Taking the time to raise an issue you care about and not knowing if anyone has read your words can be very disheartening. Yet, in history, those gathering the feedback have had little choice.
At Peakon we set out to change this with the Acknowledgements feature. We now see that this simple tool is one of the biggest drivers of high participation in survey rounds, and also how the quality of feedback (the level of detail, and helpfulness) can be greatly improved when acknowledgements show people they are being listened to.
How to acknowledge
When comments appear on the Dashboard or under Comments, it's possible to choose from one of five responses by clicking Acknowledge.
The employee that provided the feedback will be emailed with one of the acknowledgments selected (reminding them that they are still anonymous). The email will be sent with a randomly generated delay, to further protect the employee's anonymity. However, they will not have an option to reply back directly to the Manager. If an employee replies to the automatic acknowledgment email, it will be received at Peakon Support.
Filtering acknowledged comments
From within the comments page, you can have a quick view of comments that have been acknowledged or not by selecting "Acknowledged" at the top of your screen and then selecting either "Only comments I’ve acknowledged" or "Only comments I haven't acknowledged".
It is only possible to filter by conversations you have acknowledged yourself, however you will be able to see how many acknowledgements a comment has.
- Once a comment has been acknowledged, it is not possible to undo this action. The employee will have already received the email notification
- If an employee is answering the survey through kiosk mode and they do not have an email address on the system, they will not be able to receive an email notification
- After a survey round closes, managers will still be able to acknowledge and respond to comments, and they will also be able to interact with comments from past rounds at any point in time, as long as they have access to them
Article: Using Conversations within Comments
Article: Advice for using Peakon's conversations feature most effectively
Article: Viewing and exporting comments
Article: Viewing your comments topics
Article: Highlighted comments