To continuously receive high-quality feedback from employees it’s important to build trust in both the platform used and the change process. 

Two things that Peakon provides are:

  • The first survey 'thank you tour'
  • The personal engagement summary

Click here to view an article on survey participant facing emails, and click here to view an article on manager facing emails.

The first survey 'thank you tour'

After submitting their first survey responses, the employee will see the below thank you screen. 

To move to the next stage, they can click on ‘Learn how Peakon helps your voice to be heard’ or use the navigation arrows, to see how the platform generates insights and displays feedback. 

An important benefit of this tour comes from showing how comments and scores are displayed on the dashboard, allowing employees to see how there are no names or individually identifiable information attached to their feedback.

At the end of the tour, they can click on 'Learn more about Peakon', which links to this page

The personal engagement summary

At Peakon, we believe engagement is everybody's business. The personal engagement summary is a great way for employees to get insights into their own engagement scores at the end of the survey.

When someone completes a survey, their personal engagement summary will show:

  • The drivers they are most satisfied or dissatisfied with (Peakon determines this by looking at the employee's scores in comparison to the company benchmark)
  • How their engagement has changed over time
  • When they will next receive questions from Peakon
  • Statistics on the amount of feedback they’ve provided, and how it’s been acknowledged by leaders

Enabling the personal engagement summary

The personal engagement summary can be turned on or off individually for each survey schedule.  

If enabled, at end of the first survey an employee answers from Peakon, they will receive an introduction page to Peakon. 

After submitting their second survey, when Peakon then has some trend data on the employee, they will see their personal engagement summary.

To enable the personal engagement summary:

  1. Go to Administration, then choose Schedules
  2. Click View on the schedule you wish to enable this on
  3. Select the Survey settings tab and enable the survey engagement summary option

Previewing the personal engagement summary

  1. Go to Administration, then choose Schedules
  2. Click View on the schedule you wish to enable this on
  3. Click on the Preview survey icon in the top right corner of your screen and from the given options choose Preview Survey or Custom Preview
  4. At the very bottom of the screen you will see an option to preview the engagement summary by clicking on either the first survey or subsequent survey options

If the subsequent summary does not appear, ensure that the summary is enabled from the Survey settings tab and click on Save settings before previewing the survey again. 

If it is anonymous, why is the employee's name shown in the summary?

There’s an important distinction between the employee being anonymous to Peakon (the system) and their feedback being anonymous to the company. For Peakon to be able to send the survey, it needs each employee record within the database. 

This allows Peakon to track each individuals’ response status to a survey – in order to know if they should be reminded about unanswered questions – but this information is not visible to anyone in your company. Whether an employee has responded to the survey is never revealed to their managers.

Article: Survey participant facing emails
Article: Manager facing emails

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