This article will cover the following:

  1. Peakon questions overview
  2. Customizing existing questions
  3. Targeting questions to specific segments
  4. Question frequency
  5. Adding custom questions

1. Peakon questions overview

Every Peakon account comes with a ready-to-use question set that works hand in hand with our methodology

Account administrators are able to access and manage these questions. In addition, any non-admin user who has been granted access to administer questions will also see the “Questions” option in the left menu when they log into Peakon.

To access your Questions page:

  1. Click on the Administration option in the left menu and select Questions 
  2. To view engagement, driver and sub-driver questions, click on the Driver questions tab
  3. To view open-ended questions, click on the Open-ended questions tab

Each question group is configured differently on Peakon. 

2. Customizing existing questions

Customizing a question is a good option if you need to make a small tweak to a question. As Peakon uses standardized questions, it’s important that the meaning of the question is not altered when customizing a question. For example, replacing “co-worker” with “colleague” would not alter the meaning of the question. 

Where possible, we recommend not customizing questions, however, the option is available if needed. For advice on customizing questions, please use this best practice guide and get in touch with your customer success manager or reach out to support@peakon.

To customize a question:

  1. Click on the Edit option beside the toggle switch on the question. 
  2. Click on the Localisation option 
  3. A list of all the question translations will appear
  4. Customize the question in each relevant language employees will be taking the survey in
  5. Click on the green Update icon to save changes

Deactivating questions

Use the green toggle switch next to the question to deactivate that specific question. 

  • By switching the toggle off, the question will not be actively used in surveys
  • It is not possible to deactivate the main engagement question that appears first on the list
  • Deactivating a question is only advised when it is not applicable to your entire organisation, otherwise it is also possible to exclude certain segments from receiving this question

3. Targeting questions to specific segments

It’s possible to target certain questions to specific segments of employees. For example, targeting onboarding questions to new hires and offboarding questions to leavers is a good idea in order to get insights into their onboarding experience or in the case of leavers, specific questions about their choice to leave. This means that, along with the usual question set, users that meet the specified target will also receive the additional questions.

It is also possible to exclude certain segments from a question's target. One common use case would be excluding certain groups of workers from the Remote Work question, if this is not relevant to them.

 To target a question to a specific segment:

  1. Click on the Edit option on the question
  2. Click on the Advanced options to reveal question segmenting options. 

Only including is used when a question should only be asked to employees within a specific segment. This is an 'OR' condition which means that an employee does not have to be part of all listed segments to be included, but any of the listed is enough.

Excluding is used for excluding employees within specific segments from being asked the question.

4. Question frequency

When running a survey on an recurring automatic mode frequency (i.e. not a manual survey frequency) the question frequency determines how often an employee will be asked different types of questions. 

Engagement, driver and sub-driver question frequency

The engagement, driver and sub-driver question frequencies are set within each schedule, to ensure that these can differ from one schedule to another.

Open-ended question frequency

Open-ended question frequencies are set individually on each open-ended question, which can be managed on the open-ended questions tab within the Questions page. This also means that the frequency will apply to all schedules receiving this question.

To read more about survey and question frequency, please view this article.

5. Adding Custom Questions

Adding custom questions to the question library is a good option when there is no default question to cover a certain topic. It’s possible to add custom driver, sub-driver, and open-ended questions.

When adding a custom driver question, you will be required to relate the question to an existing driver or sub-driver. We advise you to review our custom questions best practices and get in contact with a Customer Success Manager or with our support team at support@peakon.com who will be able to review the question and provide help in classifying the question under the relevant driver. 

To add a custom driver question:

  1. From the Driver questions tab, click on the black Add question icon at the top right of your screen
  2. Select the relevant driver or sub-driver from the Driver option. The question needs to fall into one of these options
  3. Add the question in the Question field
  4. Click on the Localization icon and add translations for each language employees will be taking the survey in
  5. Add any question targeting by clicking on the Advanced options

To add an open-ended question:

  1. From the Open-ended questions tab, click on the black Add question icon at the top right of your screen
  2. Add the question in the Question field
  3. Select the question frequency from the Frequency options
  4. Click on the Localization icon and add translations for each language employees will be taking the survey in
  5. Add any question targeting by clicking on the Advanced options

Article: Question library and theory references
Article: Targeting onboarding questions and offboarding questions
Article: Configuring survey and question frequency
Article: Best practices for formulating questions

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