The Improve page is a hub for all your available resources to improve your driver scores, create action plans, and learn more about how specific drivers influence engagement and what you as a manager can do to help cultivate a positive experience for your team.
It is possible to view the Improve area through:
- The Improve page accessed through the left menu
- The contextual Improve tab on driver dashboards
This article will focus on our recommended way of using the Improve section, and will then go into further detail on each resource type.
When viewing your dashboard, Peakon recommends clicking into the drivers that have been marked as a priority. This will open up the dashboard for these specific drivers.
Once in the driver dashboard, read the comments associated with the driver, along with any highlighted segments to help you understand how certain groups of employees are feeling toward the driver.
Clicking on the Improve tab at the top of your screen will open up the driver’s Improve area to see why the driver has been marked as a priority.
The Improve tab contains all the resources available from Peakon to help you improve the driver score. These resources are contextual to the driver dashboard and consist of:
- A summary of why the driver has been marked as a priority to provide an understanding of its impact on your team’s engagement.
- A list of resources curated by Peakon’s Organizational Development team. These are obtained from respected sources, such as the Harvard Business Review and Tedex. The content is an assortment of quick reads and videos that leaders can easily relate to when looking to improve certain drivers of engagement.
- Peakon’s suggested actions (Business plan) are driver-specific and can help leaders understand the types of activities that have a positive impact on a team’s engagement.
- Micro courses (Premier plan) are short interactive courses, each containing a couple of lessons designed to improve leadership skills associated with each driver of engagement.
Peakon will automatically show you content based on your priorities. We recommend adding a couple of actions for each priority and reading through the recommended resources related to these drivers marked as priorities.
You can also use the filters at the top of the page if you are looking to focus on a particular driver. Use the Content type filter to on actions or resources. You can also use the Driver of engagement to filter by specific drivers.
We recommend reading through the resources that are related to improving the driver. These are quick reads and will give you a better understanding of the theory behind the driver and how it relates to your team’s engagement in their everyday work, and crucially, what you as a manager can do to have a positive impact.
For Business and Premier customers, it is possible for the administrator to add custom company suggested resources.
Start by reading the summary of why the driver has been marked as a priority. We then recommend taking a look at Peakon’s suggested actions to see whether they align with what your employees have been saying in their comments. Add a couple of actions; these can be both short-term and long-term actions allowing you to begin making improvements based on your team’s feedback. When adding the action, you can choose whether it will be a shared or a private action. When choosing the shared option, it will be visible on the shared dashboard, providing your team with visibility over actions you will be working on.
Suggested actions are available on all dashboard languages supported by Peakon.
For Business and Premier customers, it is possible for the administrator to add custom company suggested actions. Please note, custom translations will need to be added for any custom company actions.
Training courses are another great way of gaining an understanding of the leadership skills associated with each driver of engagement. These courses are short and interactive with each lesson taking around 5-10 minutes to complete.
Micro courses are currently available in Spanish, English, German, French, Danish, and Arabic.