As Peakon’s database grows, it is necessary to perform periodic updates to Peakon’s industry and True Benchmarks to maintain a high degree of accuracy. This ensures that you are always working with the most up-to-date benchmark comparisons. 

Updates to industry and True Benchmarks are deployed periodically throughout the year by Peakon’s engineering and data science teams. Any bug fixes or minor improvements take place on an ad-hoc basis as required. 

There is no action required on the customer’s part. Updates and bug fixes can be found in the “Product release notes” section of our Help Centre.

True Benchmark adjustments

When enabled, True Benchmark will adjust the benchmark according to your team composition. These adjustments are based on data which Peakon collects regarding engagement trends attached to different attribute segments - age, department, gender, tenure, local office, and job level. 

As Peakon collects more data points on these attribute segments, it becomes necessary to deploy periodic updates to ensure accuracy, which means you’ll always be working with the most up-to-date benchmarks.

Industry benchmarks adjustments

As an organisation, it’s important to know how engaged your employees are compared to your industry counterparts. This is where Peakon’s industry benchmarks came into play. 

When Peakon has at least seven customers in a new industry, a new industry benchmark will become available to benchmark your overall organisation’s engagement scores against. 

Typically customers will select their industry benchmark when setting up their Peakon account. These settings can be reviewed and adjusted at any time by an administrator (Configure > Data settings > Benchmarks).

Peakon will never reveal the list of companies in each industry benchmark, but there will always be a minimum of seven customers in an industry benchmark. 

What will change on your dashboard?

When an update to True Benchmark adjustments has been deployed, you may notice changes to your True Benchmark scores on your dashboard. This is to be expected as the accuracy has improved. 

Similarly, if an update to industry benchmarks has been deployed, you may notice a change to your organisation’s overall benchmark score. This is also to be expected.

In the majority of cases, minor improvements or bug fixes will not be noticed or have minimal impact on your dashboard’s benchmark scores. 

Updates and bug fixes can be found in the “Product release notes” section of our Help Centre.

How does Peakon use industry and True Benchmark data?

In addition to providing as accurate as possible levels of benchmark comparisons, Peakon also leverages such data to uncover interesting trends in engagement to share with our customers.

If you are curious to see how our database is growing in realtime and read our latest findings from research into the world of work, be sure to visit and subscribe to Heartbeat, our dedicated site using employee engagement data from Peakon.

Article: Peakon benchmarking: what is it and how do you compare?

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