Managing your survey

How to prepare, communicate and schedule your survey

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23 articles in this collection
Written by Sebastian Rehnby, Michael Dean, Brett Morrone and 1 other

Question management

Engagement question library and theory references

An introduction to the eNPS and driver methodology behind Peakon

Written by Michael Dean
Updated over a week ago

Health and wellbeing question library and theory references

Written by Kristiana
Updated over a week ago

Understanding the question algorithm

Peakon sampling, question rotation and statistical significance

Written by Michael Dean
Updated over a week ago

Managing survey questions

Customising existing questions, targeting questions, setting question frequency and adding custom questions

Written by Kristiana
Updated over a week ago

Creating a custom question & driver set

How to create your own custom drivers on a 0-10 scale outside of the engagement question set

Written by Kristiana
Updated over a week ago

Setting up your Values questions: The essence of your organisation

Using Values to track your employees alignment to your company's core values

Written by Brett Morrone
Updated over a week ago

Survey settings

Scheduling and configuring your survey

How to schedule and configure a survey: a breakdown of all survey setting tabs

Written by Kristiana
Updated over a week ago

Custom survey and segment branding

Adding a survey brand logo to your surveys and using segment branding when surveying employees in multiple entities or brands

Written by Kristiana
Updated over a week ago

Configuring survey and question frequency

Choosing the right survey frequency for your organisation

Written by Kristiana
Updated over a week ago

Survey communications

Survey participant facing emails

A summary of all survey participant facing emails from Peakon

Written by Kristiana
Updated over a week ago

End of survey communications

A summary of communications within the survey to help employees understand the feedback journey

Written by Kristiana
Updated over a week ago

Manager facing emails

A summary of all manager facing emails from Peakon

Written by Kristiana
Updated over a week ago

Survey channels

Introduction to survey channels

A summary of the various channels you can use to send the survey to your employees

Written by Kristiana
Updated over a week ago

Sending the survey via email

Sending the survey via email, customising emails and troubleshooting tips

Written by Kristiana
Updated over a week ago

Sending the survey via SMS

How to enable, send and manage employee engagement surveys sent over SMS

Written by Sebastian Rehnby
Updated over a week ago

Enabling and using Kiosk mode

Using kiosk mode to capture survey data from employees without an email address

Written by Brett Morrone
Updated over a week ago

Best practices

Setting up onboarding and offboarding questions

Learn what's working well in your onboarding process and uncover why employees left your organisation by using targeted open-ended questions

Written by Brett Morrone
Updated over a week ago

Testing your survey before launch

How to send a test round and best practices for sending out test rounds

Written by Kristiana
Updated over a week ago

Running multiple survey schedules and frequencies

Use targets to customise the survey experience for areas of your organisation – including schedule, frequency, branding and communication.

Written by Michael Dean
Updated over a week ago

Configuring a survey for multiple time zones

Customise your survey to accommodate different time zones across a global organisation

Written by Kristiana
Updated over a week ago

Best practices for formulating questions

How to formulate questions to avoid adverse effects of skewed results, when editing or adding custom questions

Written by Michael Dean
Updated over a week ago

Frequently asked questions

Soft and Hard closing of survey rounds

The difference between soft and hard closing of survey rounds

Written by Brett Morrone
Updated over a week ago

How the average time to complete a survey is calculated

Written by Brett Morrone
Updated over a week ago