Localised Survey Experience

Peakon provides a localised survey experience for a large number of languages:

Arabic, Azerbaijani, Bengali, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (UK), English (US), Estonian, Finnish, French (FR), French (CA), German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Lao, Latvian, Lithuanian, Malayalam, Malaysian, Mongolio, Norwegian, Polish, Portuguese (PT), Portuguese (BR), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Spanish (LA), Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese and Zulu.

This includes a fully-localised survey, with all of Peakon's standard questions professionally translated. Emails and notifications used to deliver the survey are also localised, meaning everything an employees sees from Peakon will be in their language.

Different approaches can be taken on localisation to suit your organisation. 

How is the language automatically detected?

When an employee opens their first Peakon survey, the system will straightaway learn their prefered language – first by checking the language their browser is set to, before falling back to checking their IP address if this is not possible.

From then onwards, each employee will receive localised communication from Peakon in this language. This includes the emails that surveys links are sent via, and the “How does Peakon work?” FAQ page that is referenced in the footer of these emails.

Each employee can also pick their chosen language with the language selection menu (in the top left corner of the survey). From then onwards the communications they receive from Peakon will be in this language.

Manual language selection by an administrator

As an administrator, you can set a locale for groups of employees based on their attribute data. For example, by going to the Employees page on your dashboard under Configure, and then filtering by Local Office, I can see in the screenshot below that we now have a list of the employees in our Paris office:

I can then select all of them (I could also deselect any non-French speakers):

And now by checking the 'Update locale' box I have the option to choose French:

By doing this before your organisation launches Peakon, the first email employees receive from the platform will be in their preferred locale, as will their first survey.

Language restriction set by an administrator

Each survey schedule that is setup for your organisation can also have a language restriction, meaning employees will not have the ability to change the language of their survey. As you can see in the Survey Language option in the screenshot below:

If you need to ensure that feedback is delivered in one language – either across the entire organisation or from certain groups as defined by your schedules – this is the option to choose.

Custom questions

Should you add custom questions to your Peakon surveys, you can also add your own translations. This is done on the Questions page:

Manager Dashboards

The interface of the manager dashboard is available in Arabic, Danish, Dutch, English (UK), English (US), Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese (BR), Russian, Spanish, Swedish and Thai. Managers can select their preferred language by clicking their name in the top right corner of Peakon, followed by "Profile":

Sharable dashboards

When a manager shares their dashboard, the dashboard will be displayed in the language set on the user's browser. For example, if a manager's dashboard is in German and the manager then shares their dashboard with their team, a user whose browser language is set to English can click on the link and the dashboard will be displayed in English.

If users report receiving the shared dashboard in another language to what they expected, it's likely that they will need to change their language preferences in their browser settings. For example, on Google Chrome it's possible to order languages by preference. 

Mobile App

The Peakon app for iOS will respect the device language configured globally in the "Settings" app, as long as it is one of the languages supported natively by the app. If the current device language is not supported, the app will default to use English as the interface language. If a specific survey language has been configured by the administrator, it will override the device language when answering the survey using the app. The rest of the app interface will continue to respect the device language regardless of the survey language.

Adding New Languages

We frequently localise Peakon for new languages. If a language you require is missing, let your customer success manager know or write to us via support@peakon.com.

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